We take the protection of your privacy seriously, both when you use our website and when we process your claim. Please therefore take note of the following information regarding how we handle your data.
1. Visiting our website
You can visit our website without providing any personal details. Each time you access the site, usage data is transmitted by your internet browser and stored in log files. This includes the date and time of the visit, the name of the page accessed, the volume of data transferred and the internet service provider making the request. This data cannot be linked to any specific individual and is used solely to ensure the smooth operation of our website.
Personal data is collected when you use the contact service on our website or access the secure area using your access number.
When using the contact form, you will be asked for your name and email address. This data is used to assign your claim and to answer your enquiries. If your enquiry relates to a claim that is already being processed and we do not have your email address on file, it will be linked to the relevant claim and added to the file to facilitate future communication.
When using the live chat function, the following data is collected and transmitted to us: Your name, if you have provided it; your email address, if you provide it; your location data transmitted by your provider or browser, provided this is enabled on your device; the operating system of the device you are using; and the number of page views and page visits. This data is collected by the operator of the chat programme. The operator is contractually obliged, under a data processing agreement, to comply with applicable data protection legislation. The data collected is used and processed by the operator exclusively for the proper operation of the live chat function. Should your chat enquiry relate to a claim that is already being processed and we do not have your email address on file, it will be assigned to the relevant claim and added to it to facilitate future communication. Depending on the content of the conversation, information may also be transferred to our system where necessary, provided that it relates to the handling of a claim. The contact details of the operator of the live chat function can be requested via our Data Protection Officer.
2. General data processing in accordance with our instructions
As part of the mandate to investigate a claim, we receive data on the data subjects, policyholders and claimants from the relevant contractor. As a rule, these data records include the name and address. In some cases, further contact details, such as an email address or alternative addresses, may be provided. All data records are transferred to our database.
This data is collected for the purpose of communicating with the data subjects, claimants and policyholders, and for requesting damaged goods.
When requesting the return of damaged goods, further data is collected, in particular regarding the respective owner. In addition to information on the circumstances of the damage and the damaged goods, this includes bank details such as the IBAN, as well as proof of purchase, delivery notes or other documentation relating to the damaged goods.
When requesting information and damaged goods, those affected will receive additional guidance on data protection. Furthermore, via our questionnaire regarding the return of devices, we request consent to access personal data stored on the devices sent in. Access to data is not carried out as a matter of course, but only in individual cases where such access is necessary for the assessment of damage in accordance with our testing mandate. Furthermore, access is granted only to the extent necessary. No access is granted to areas or content that are irrelevant to the assessment of the damage. Granting your consent to the processing of your personal data in the course of the damage assessment is not compulsory and is provided on a voluntary basis. Granting or withdrawing consent has no effect whatsoever on the processing time. You may withdraw this consent at any time by writing to E.Via Schadenmanagement GmbH. Withdrawal of consent does not affect the lawfulness of any processing carried out on the basis of your consent prior to its withdrawal. The contact details for lodging an objection can be found at the end of this statement.
All data transmitted to us or collected by us is used exclusively for the assessment and settlement of claims in accordance with our mandate. No change of purpose is envisaged and will not take place.
3. Transfer of data
In the course of assessing and settling a claim, it is necessary to transfer data to third parties. Data is transferred exclusively to entities that are contractually obliged to comply with the GDPR and related legislation. No data is transferred to third countries.
Data is transferred to the following categories of recipients:
- To logistics companies, preferably DHL, for the purpose of transporting damaged goods to us or to the owner.
- To repair service providers, for the purpose of settling claims.
In principle, only data necessary for the purpose of the commission is transferred. This usually includes the name and address of the data subject or the owner of the relevant device.
- All data collected by us for the purposes of assessment and settlement is transferred to the relevant insurance company for final assessment and, where applicable, financial settlement.
The standard retention period for your data is 4 years following the completion of the assessment, in accordance with the limitation period for claims for damages.
You have the right to obtain information about your stored data free of charge, as well as the right, where applicable, to have this data rectified, restricted or erased. If you have any further questions regarding the collection, processing or use of your personal data, please contact us. The same applies to requests for information, restriction, erasure and rectification regarding your personal data, as well as to the withdrawal of any consent given. The contact address is:
E.Via Schadenmanagement GmbH
Data Protection
Department Max-von-Laue-Str. 4-18
30966 Hemmingen (Hanover)
Or directly by email to our Data Protection Officer at datenschutz@e-via.eu.
Furthermore, without prejudice to any other administrative or judicial remedy, every data subject has the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, place of work or the place where the alleged infringement occurred, if the data subject considers that the processing of personal data relating to them infringes this Regulation.
The contact details of the supervisory authority responsible for our location are as follows:
The State Data Protection Commissioner for Lower
Saxony Prinzenstraße 5
30159 Hanover
Telephone: +49 511 120-4500
Fax: +49 511 120-4599
Email: poststelle@lfd.niedersachsen.de