We are constantly refining our claims management processes in order to maintain and further enhance our high standards of quality. Thanks to software developed in-house, we are able to produce legally admissible reports on any device within a very short timeframe, whilst at the same time tailoring our claims management processes to the individual wishes and requirements of each customer. The resulting efficiency in claims management and the associated convenience of fast and straightforward processing, combined with a high degree of transparency – for your staff as well as for your customers and claimants – lead to a high level of satisfaction amongst all parties involved.
Awards
This satisfaction is reflected in honours such as our repeated recognition as a ‘Service-Oriented Claims Service Provider’ (every year since 2015) and on our own review portals, and significantly enhances insurers’ positive perception of our claims handling.
Outstanding Claims Service Provider – recognised since 2015
Since 2015, E.Via has been honoured every year with the prestigious ‘High-Quality Claims Service Provider’ award. This recognition reflects our ongoing commitment and our outstanding performance in the field of claims services. With an uncompromising focus on the customer and a high level of professionalism, we set the standard in the industry. Our customers can rest assured that their enquiries will be handled quickly, reliably and to the highest standard.
The fact that we have received this award repeatedly demonstrates that E.Via has not only provided excellent service in the past, but will also continue to stand by your side as a trusted partner in the future. Through innovative solutions and the continuous improvement of our processes, we ensure that every claim is handled with the utmost care and efficiency. Put your trust in E.Via – your service-oriented claims handling provider.
Data Protection
The protection of personal data is a top priority for us. It goes without saying that all requirements of the GDPR, the principle of necessity and our Code of Conduct are met, upheld and monitored by both internal and external bodies.
Our in-house data protection officers, such as the company’s Data Protection Officer and the IT Security Officer, are in regular contact with regional authorities responsible for data protection and IT security, specialist solicitors and colleagues worldwide to ensure we remain up to date and can continue to guarantee the highest possible level of protection for personal data at all times in the future.