I would like to make a complaint about a repair

We are sorry that the repair has not met your expectations. We would be happy to lodge a complaint on your behalf regarding the repair – alternatively, you can contact the manufacturer’s customer service directly.

To process your claim, it may be necessary to send the item back to us. Please note: if there are no warranty or guarantee claims, a processing fee of €39.95 (including return postage) may apply.

Submit a complaint

We will look into your enquiry straight away and let you know how to proceed.

Make a complaint about a repair

Mandatory fields are marked with an *.

First name and surname

Email address

We will reply to you at this address.

Access number or claims number

You will find the number in the top right-hand corner of our cover letter.

When did you get the item back?

Your message

Files

Up to 5 files (JPG, PNG, HEIC, WebP, PDF, MP4, MOV), each no larger than 10 MB.

We use your details solely for the purpose of dealing with your enquiry. Find out more: Data Protection

Did you find this page helpful? Yes No

What went wrong? (optional) How can we improve this page? (optional)

Please do not enter any personal details – this feedback is anonymous. For enquiries regarding your claim, please use the forms above.