I haven’t heard of E.Via yet

Once the insurance company has instructed E.Via, you will usually receive a letter from us by post and/or email within 24 hours. In this letter, we will explain the further procedure and the next steps to be taken until your claim is settled.

You can view the current status of your claim at any time on our service portal.

I haven’t received a cover letter, or I’ve lost it

Haven’t you received a letter from E.Via yet, or have you lost it? No problem – request a new letter here.

Request a new cover letter

Following a brief check, we will send the cover letter to the email address you have provided. If you do not know your access number, please let us know which insurance company you are with.

Mandatory fields are marked with an *.

First name and surname

Email address

We will reply to you at this address.

Access number or claims number

You will find the number in the top right-hand corner of our cover letter.

Name of your insurance company

Your message

We use your details solely for the purpose of dealing with your enquiry. Find out more: Data Protection

How do I check the processing status?

You can check the current status of your assessment quickly and easily by entering your access number on our service portal. You will find your access number on the cover letter.

The claim has already been settled by E.Via

If your claim is marked as ‘closed’ or ‘settled’, we have forwarded all the necessary information to the relevant insurance company. The insurance company will usually get in touch with you shortly.

If you would like to contact the insurer directly, you will find their details as the client on our cover letter.

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