What is the current status of the work?
You can check the status of your request at any time using your access number on our service portal.
How do I find the service portal?
You can access the service portal directly from our homepage. Enter your access number there and click on ‘Continue’.
Where can I find my access number?
Your access number is in the top right-hand corner of the cover letter you received from us.
Have you misplaced your cover letter or not received one? If so, please request a new cover letter.
What does the status shown mean?
- Closed: Your claim has been closed by E.Via and all the necessary documents have been sent to the relevant insurance company.
- Cancelled: Your claim has been cancelled by E.Via. Please contact the relevant insurance company if you have any questions.