I no longer have the receipt for the purchase

It’s not a problem if you don’t have a receipt. If you don’t have proof of ownership, simply state this in the online questionnaire. Please feel free to use the text fields to provide details of when, where and at what price you purchased the item.

Depending on the insurance policy, a missing proof of ownership can have different consequences: for electronic devices, it is often possible to identify the item via the system settings. The age is then determined on the basis of verifiable data – such as the date of market launch or the date of manufacture encoded in the serial number.

If identification is not possible, in many cases we will be unable to arrange for a repair. We will then draw up a report setting out the identification details. The decision on whether a claim is settled rests solely with the insurance company.

Would you like to tell us anything about this? Please send us a message.