Help & Contact

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• I haven’t heard of E.Via yet Cover letter, reference number and first steps
• What is the current status of the work? Service portal, access number and meaning of the statuses
• How does the exam work? Every step, from the initial enquiry to the repair
• I am unable to post my item Already repaired, disposed of, in use – or checked online
• Questions about delivery Postage labels, packaging, insurance and in-person delivery
• I would like to send some information or pictures Upload images, edit details or send a message
• I no longer have the receipt for the purchase What happens if you don’t have a receipt or proof of ownership?
• Questions regarding the results of the examination Current market value, total loss, returns and objections
• Questions about repairs and garages Duration, warranty, data, replacement devices and repair log
• I would like to make a complaint about a repair Reporting problems following a repair
• Report loss or damage during transit Parcel not received or damaged
• Technical issue with the service portal The service portal or online questionnaire isn’t working

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